Describing particular computer problems to people can be difficult
Particularly in case you’ve only just started with Windows 7 or you are a basic user of windows and you cant solve that problem by yourself. But Problem Steps Recorder feature will come handy at this time.

Click the ‘Start’ orb and type pcr.exe into the search box, followed by [Return]. This starts the Issue Steps Recorder. If step recorder don’t open type  record step in your start menu search bar and your will see the Click the ‘Start Record’ button and then you must do everything you did when you encountered the problem. When you’ve finished, click ‘Stop Record’. Problem Steps Recorder asks you for a filename (such as email problem or debug error) and creates a small file that can be emailed to technical support departments or friends with technical knowledge. And your can solve your problem easily by this

Check the video below for more detail information on this feature